What is your return policy?
Peachkpop provides a Korea proxy service and thus, all items sold are non-returnable and non-refundable.
What if my items are damaged upon arrival?
Please contact us at firstname.lastname@example.org and we will do our best to assist you.
Is there any warranty on my purchases?
If your item come with a warranty, it must be claimed with the manufacturer. Please email email@example.com for assistance with this. Please note that you may need to ship the product to Korea for repairs.
CUSTOM DUTIES & TAXES
Do I need to pay custom duties / taxes?
Some countries may have import taxes and it is the customer's responsibility to pay for these taxes (where applicable). Unfortunately, we are unable to advise customers on how much these will be, so please ensure to consult your own country’s import tax policy.
What if I reject or refuse to sign for the packages?
Customers will be charged an amount for the original product fee and shipping fee if the packages are rejected for any reason at all.
Can you declare my packages at a certain value / as a gift?
We are a registered business in Korea and we operate in accordance to Korean export laws. We do not condone undervaluing/under-declaring the price of the items as that is illegal and will be regarded as smuggling by any countries. Likewise, we are not able to declare items as 'gifts' for the sole purpose of avoiding import taxes.